Return and Exchange Policy

At NZ Bling, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchange policy to ensure your peace of mind. Please read our policy below for more details:

1. Eligibility:

  • To be eligible for a return or exchange, items must be in their original condition, unworn, and accompanied by the original packaging and tags.
  • Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged upon arrival.

2. Timeframe:

  • You may initiate a return or exchange within 15 days from the date of delivery.
  • Returns or exchanges requested beyond this timeframe may not be accepted.

3. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at support@nzbling.co.nz or call us at 072420677
  • Provide your order number and reason for the return or exchange.
  • Our team will guide you through the return or exchange process and provide you with a return shipping label if applicable.

4. Refund or Exchange Process:

  • Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.
  • Refunds will be issued to the original method of payment within 7 business days of receiving the returned item.
  • Exchanges will be processed promptly, and the replacement item will be shipped to you.

5. Return Shipping Cost:

  • If you are returning an item due to a defect or error on our part, we will provide a prepaid return shipping label.
  • For all other returns or exchanges, the cost of return shipping will be the responsibility of the customer.

6. Non-Returnable Items:

  • For hygiene reasons, pierced earrings including earring sets are non-returnable unless they are defective or damaged upon arrival.
  • Items purchased during clearance sales or promotional events may be final sale and not eligible for return or exchange.

7. Lost or Damaged Returns:

  • We recommend using a trackable shipping service when returning items to us.
  • NZ Bling is not responsible for lost or damaged returns during transit.

8. Contact Us:

  • If you have any questions or concerns about our returns and exchange policy, please don't hesitate to contact us. Our customer service team is here to assist you.

 

 

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