Crystal Heart shape Pendant Necklace

Order Shipping and Delivery information - 

At NZ Bling, we understand the excitement of receiving your new piece of jewelrey and we strive to make the shipping process as smooth as possible. Here's what you need to know about our shipping policy:

1. Order Processing Time:

• All orders are shipped from New Zealand.
• Orders are processed and dispatched within the next business day from the date of purchase.
• Business days do not include weekends or public holidays
• Customized or personalized items may require additional processing time

2. Shipping Cost:

• Enjoy Free Shipping on all orders over $60.
• For orders below $60, the shipping fee may vary depending on the shipping destination and number of items purchased.  Exact shipping charges will be calculated during checkout.

3. Order Tracking:

• Once the order is shipped, you will receive a tracking number to monitor the status of your shipment.
• In the rare event that your shipment is lost or arrives damaged, please contact us immediately and we'll assist you in resolving the issue.

4. Packaging:

• Your jewelry or any other purchase will be carefully packaged to ensure it arrives safely and in pristine condition.
• If you're purchasing a gift, let us know, and we'll provide special gift packaging upon request.

5. Returns and Exchange:

• We want you to be completely satisfied with your purchase. If for any reason you're not, please refer to our Returns and Exchange Policy for instructions on how to initiate a return or exchange.

6. Communication Channels:

• Have any additional shipping questions? Our customer service team is here to help! Contact us via email at support@nzbling.co.nz or call us at 072420677

Thank you for choosing NZ Bling for your jewelry and gifting needs!

At NZ Bling, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchange policy to ensure your peace of mind. Please read our policy below for more details:

1. Eligibility:

• To be eligible for a return or exchange, items must be in their original condition, unworn, and accompanied by the original packaging and tags.
• Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged upon arrival.

2. Timeframe:

• You may initiate a return or exchange within 15 days from the date of delivery.
• Returns or exchanges requested beyond this timeframe may not be accepted.

3. How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer service team at support@nzbling.co.nz or call us at 072420677
• Provide your order number and reason for the return or exchange.
• Our team will guide you through the return or exchange process and provide you with a return shipping label if applicable.

4. Refund or Exchange Process:

• Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.
• Refunds will be issued to the original method of payment within 7 business days of receiving the returned item.
• Exchanges will be processed promptly, and the replacement item will be shipped to you.

5. Return Shipping Cost:

• If you are returning an item due to a defect or error on our part, we will provide a prepaid return shipping label.
• For all other returns or exchanges, the cost of return shipping will be the responsibility of the customer.

6. Non-Returnable Items:

• For hygiene reasons, pierced earrings including earring sets are non-returnable unless they are defective or damaged upon arrival.
• Items purchased during clearance sales or promotional events may be final sale and not eligible for return or exchange.

7. Lost or Damaged Returns:

• We recommend using a trackable shipping service when returning items to us.
• NZ Bling is not responsible for lost or damaged returns during transit.

8. Contact Us:

• If you have any questions or concerns about our returns and exchange policy, please don't hesitate to contact us. Our customer service team is here to assist you.